An issue with your order?

Oh no 😥 The item doesn’t suit you?

No worries — you have 14 days after receiving your order to return it and get a refund.

Returns are of course accepted, but they remain at the buyer’s expense, as stated in our legal notice.

What is refunded (and what is not)

✅ Refunded: the item price

❌ Not refunded: original shipping costs

How to return your item

You have 2 options to send your order back to us:

1. La Poste (Colissimo)

📮 Go to the Colissimo website or app

✉️ No need to select the signature option

🔗 Send via Colissimo

2. Mondial Relay

📦 Returns available via their website or app

📍 Send to this relay point: MR BRICOLAGE – Houtaud (25300)

🔗 Send via Mondial Relay

Shipping details

First name: One

Last name: Limit

Address: 9 Place Georges Clemenceau

City: Pontarlier

Postcode: 25300

Phone: +33 6 79 08 28 53

Email: onelimit.contact@gmail.com

Weight: 500g

Return conditions

🔁 Item must be unworn, in perfect condition, with no odors or stains

🎁 Return the item with all goodies and the original packaging

🧾 Include a note with your order number inside the package

💳 Refunds are issued via the same payment method used for the purchase

❗️Important: No refund will be issued if the item is not in resellable condition

What about exchanges?

We do not offer direct exchanges.

👉 Simply return the item, then place a new order with the correct size or model.

FAQ – Your questions answered

How long does the refund take?

Once the return is received and approved, refunds are processed within 3 to 5 business days.

Can I return multiple items in one package?

Yes, as long as all items are properly protected and meet the return conditions.

Do I need to notify you before sending my return?

No, it’s not necessary. But if you’re unsure, feel free to email us at onelimit.contact@gmail.com.

Summary

🕒 14 days to return your item

📦 Return via Colissimo or Mondial Relay

💸 Return shipping costs at your expense

🎁 Item + goodies + original packaging required

🧾 Note with order number inside the package

🚫 No exchanges, refund only

🤝 Any questions?

We’re here for you!

📧 onelimit.contact@gmail.com